Customer should contact All Printing Resources if not satisfied with a product for any reason. All Printing Resources will promptly provide an exchange or refund if the product is returned within 30 days of delivery, in its original packaging and condition with proof of purchase from All Printing Resources.
All Printing Resources Limited Warranty
All products sold are warranted by All Printing Resources only against defects in workmanship or materials under normal use for one (1) year after date of purchase from All Printing Resources. At All Printing Resources's option, the exclusive remedy for any product it determines to be defective in workmanship or materials will be repair, replacement or refund of the purchase price.
- No warranty or affirmation of fact, express or implied, other than as set forth in the limited warranty statement above, is made or authorized by All Printing Resources. All Printing Resources disclaims any liability for claims arising out of product misuse, improper product selection, improper installation, product modification, misrepair or misapplication. All Printing Resources expressly disclaims any warranty that the products: (i) are merchantable; (ii) fit for a particular purpose; or (iii) do not and will not infringe upon others' intellectual property rights.
- All Printing Resources makes no warranties to those defined as consumers in the Magnuson-Moss Warranty-Federal Trade Commission Improvement Act.
Limitation of Liability
All Printing Resources expressly disclaims any liability for consequential, incidental, special, exemplary, or punitive damages. All Printing Resources's liability in all circumstances is limited to, and shall not exceed, the purchase price paid for the product that gives rise to any liability.
Product Returns Over Thirty Days
Product returns on items purchased over thirty (30) days but within one (1) year from date of purchase must be approved in writing and may be denied or made subject to restocking fees and other charges by All Printing Resources. Products over one year are not eligible for return authorization.
Standard Restocking Charges
10% restocking fee for any non-defective product returned 31-60 days after invoicing.
20% restocking fee for any non-defective product returned in 61-90 days after invoicing.
After ninety (90) days, please call or email.
Instructions for Warranty Returns and Product Returns
For warranty product returns, please follow the instructions below to assure prompt handling. Proof of purchase is required in all cases:
- If the product was purchased on FlexoSource at www.teamflexo.com, please email us providing the purchase date, the original invoice number, the item number and a description of the defect. Or, you may call All Printing Resources Customer Service at 1-800-445-4017 with this information.
For product returns, please follow the instructions below to assure prompt handling:
- Please call or email us to obtain a RMA (Return Material Authorization) before returning the product. Indicate whether you would like a replacement product or a credit to your All Printing Resources' account.
- Please provide the purchase date for the specific material being returned, the original invoice number and the item number for the product.
- If you are shipping the product, carefully package the item(s) and include the packing slip along with a copy of the RMA. Ship the package to the nearest All Printing Resources branch location. Please prepay shipping — All Printing Resources does not accept C.O.D.s.
- Custom orders are sold on a "Final Sale" basis only. No cancellations, returns, refunds or credits are allowed except for defects in workmanship or materials under normal use or unless approved in writing.